Privacy Policy
Effective: 4 June 2026
Jay-Hawk Diggers ("we", "us", "our") respects your privacy and handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how we look after it.
1. Who we are
Jay-Hawk Diggers, ABN 67 821 841 057, is an Australian dealer of mini excavators. You can contact us at jeremy@jayhawkdiggers.com.au or 0422 999 583.
2. What we collect
We only collect personal information that you choose to give us, including:
- Your name, phone number, email address and delivery suburb/postcode when you submit an enquiry form, call us, or email us;
- Details of the machine, attachments, freight destination and timing you ask us about;
- Payment, invoicing and delivery information if you become a customer;
- Standard technical information your browser sends when you visit this site (IP address, browser type, pages viewed) for security and analytics.
3. Why we collect it
We use your information to:
- Respond to your enquiry and quote freight and delivery;
- Process orders, arrange freight, issue invoices and provide warranty support;
- Send you transactional updates about your purchase or delivery;
- Improve our website, products and customer service;
- Comply with our legal obligations (tax, consumer law, transport).
4. Who we share it with
We do not sell your personal information. We share it only with people who help us run the business, including:
- Freight and transport providers who deliver your machine;
- Payment processors and our accountant for invoicing and tax;
- Hosting and email providers (e.g. Netlify, our email host) that store the data on our behalf;
- Government agencies or law enforcement where we are legally required.
5. Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access — including secure hosting, strong passwords and limited internal access. Some of our service providers may store data overseas; where they do, we take steps to ensure your information is handled to a comparable standard.
6. Cookies and analytics
This site may use a small number of cookies for basic functionality and to understand how visitors use the site. You can block or delete cookies in your browser settings without affecting your ability to browse the site.
7. Direct marketing
If we send you marketing emails or SMS, you can opt out at any time by replying "STOP", clicking unsubscribe, or emailing us. We will action opt-outs promptly.
8. Access and correction
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing jeremy@jayhawkdiggers.com.au. We will respond within a reasonable time and may need to verify your identity first.
9. Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The "Effective" date above shows when it was last changed. Continued use of the site after a change means you accept the updated policy.